• I can't join the website
• I can't login to the website
• I forgot my username/password
• I need to change my email/details
• I want to unsubscribe/subscribe to email
• I want to delete my account
• I can't access the games
• I can't enter a competition
• I'm having problems on the Forum/Blog
• I found a mistake on the website
• I need to contact the Beanie Master

How do I join the website Fan Club?

If you would like to join our website, all you need to do is click on the "JOIN NOW" button at the top-right of the homepage inside the star, or you can just roll your mouse over the BK Fan Club button on the top-right of this page and click the JOIN NOW link.

Did you fill in all your details correctly?

It is important to fill in ALL of your details correctly when joining the website. Most importantly make sure your email address is real! If you type in an address that does not exist or does not belong to you then you will not receive the activation email. If you want to enter our online competitions it is also important you fill in your address and phone number (including area code) details correctly.

I joined but did not receive my activation email?

After you have finished joining, an activation email should be sent to the email address you registered with. Sometimes it may take up to 1 hour so please be patient. If you still did not receive this email even after waiting, you can try to login on this page and click the link to resend the activation email. If you still do not receive the email then it could be because:

• the email you entered was incorrect: if so you will need to rejoin with the correct email
• the email has gone into your junk mail folder: please check in your junk mail folder
• your email provider is blocking it: add noreply@beaniekids.com to your safe-senders list

I can't join because it says my email address is already registered?

For security and privacy reasons the website does not allow an email address to be registered to more than one person. We understand that some parents/guardians may want all their children to be registered under one address, but unfortunately this cannot be done (instead we recommend you register an additional email address for free at Gmail, Hotmail or Yahoo to use for the site).

If you tried joining the website with your email address but never received the activation email and need to join again using the same email, please contact the Beanie Master for assistance. Or if you think that someone has registered your email address without your permission and want to register it again under your own name, you should contact the Beanie Master immediately.

I can't join because it says the username is already taken?

For security and privacy reasons the website does not allow a username to be registered to more than one person. You should try typing in a different word or nickname into Username: field on the join page - just make sure it is something you can easily remember.

As of September 2008, a username can only contain letters, numbers and underscores - it cannot contain any spaces or special characters (e.g. @#$%&!?)

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Did you forgot your password?

If you have forgotten your password or are receiving a message saying it is "Incorrect" when trying to sign-in, please visit the Forgotten Password page now. Fill in your email address and a link will be sent to you to reset your password. Once you have chosen a new password please write it down and keep it in a safe place so you don't forget it again

Did you forget your username?

If you have forgotten your username or are receiving a message saying it is "Incorrect" when trying to sign-in, please visit the Forgotten Username page now. Fill in your email address and your username will be sent to you.

Are you typing your username & password correctly?

Sometimes you may not be able to login because you are not typing your username or password correctly. Here are some tips we think you should check before contacting us:

• make sure you don't have CAPS LOCK on
• if you have spaces or capital letters in your username make sure you type them
• try the Forgotten Password page to reset your password if you have forgotten it
• or try the Forgotten Username page to check your username if you forgot it

Not sure if you have an account with Beanie Kids already?

Simply visit the Forgotten Password page and enter your email address. If you're already a member then any current membership details will then be sent directly to your inbox. Otherwise if you're not a member then it will tell you that your email does not exist and you will need to join again.

Were you a member on the old website before the upgrade on 01/01/08?

During the changeover to our new and improved BK website, some BK Fan Club members details may have become inactive. Reasons for this include:

• not having a valid email address or no email address entered in your old account
• your old membership might not have been active or confirmed
• your old username or password details may have been invalid

To check if you are still a member please visit the Forgotten Password page. Type in your email and your details will be emailed to you. If it says that your email "does not exist" then it means your old membership is removed, so please take a few minutes to join again.

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Updating your details

If you need to update or change any of your details - such as your email, password, phone number or address - you can do so by visiting the "My Profile" page (you must login first to view this page, or visit the Fan Club page & click on the "My Profile" button). Simply update the details you need to, then click the "UPDATE" button to save the changes.

You cannot change your username

Due to security and privacy reasons on the website, you cannot change your username. We are also unable to change usernames so please do not email the Beanie Master asking him to change yours*.*Only in extreme circumstances are we able to change a members username

Changing your password

To change your password you need to visit the "My Profile" page (you must login first to view this page, or visit the Fan Club page & click on the "My Profile" button). You need to type in your old password first, then type in your new password and retype it to confirm. When you are done click the "UPDATE" button to save the changes. (If you can't remember your old password then you will need to reset it by visiting the Forgotten Password page)

Sign-up to receive Beanie Kids email & newsletters

If you would like to receive email and monthly e-newsletters from the Beanie Master, make sure you have a tick in the "Receive Email" box in your Fan Club Profile on the "My Profile" page. If you already have a tick in this box and are still not receiving Beanie Kids email, make sure you check your Junk Mail or Spam folder and try adding the following email to you safe list: noreply@beaniekids.com

How to unsubscribe from Beanie Kids email

If you would like to unsubscribe and stop receiving email from Beanie Kids, all you need to do is to make sure you remove the tick from the "Receive Email" box in your Fan Club Profile on the "My Profile" page. If you are having trouble unsubscribing please contact the Beanie Master for assistance - you can contact him from this page.

Deleting your Beanie Kids Website Account

Due to security reasons members cannot delete their accounts themselves. If you wish to permanently delete your Beanie Kids website account you will need to email the Beanie Master and request it to be removed (click here to email him now). Make sure when you contact him you are using the same email address registered to your account, and include your username & password in the email so we can verify that you are the account owner.

Warning: by deleting your account your membership will be completely removed from the website. You will not be able to login to play games, chat on the forum, enter the members only competitions or receive the BK e-newsetters. Also, any access codes you had previously entered or high scores you saved will be lost.

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You must be a member to play the games

Before you can play the Beanie Kids games you need to be a member of the BK Online Fan Club. If you are already a member you must login first before you can play. The reason membership is required is so that your scores can be saved and you can even print special certificates if you get a Top 10 score in a game. If you are not a member click here to join.

You need a Secret Access Code to play some of the games

In March 2008 Beanie Kids introduced free codes on all new release Beanie Kids tags as a way to reward our loyal collector's. These codes unlock access to the newest and coolest online games. We recommend you visit the pages below to learn all about these codes:

• To find out more information about these secret access codes please click here
• If you bought a bear with a secret access code you can enter the code here

What if your secret access code doesn't work?

If you tried entering your secret access code and it didn't work, please read the following solutions first before contacting us:

• make sure your are entering the code correctly. Try typing it again and check that you don't have CAPS LOCK on.
• because a new game is released every month you need to make sure you have one of the latest new releases to play the newest games.
• the tag on your Beanie Kid tells you which game the code works for - but you can also click here to check which month each game was released.

if you have read the above solutions and still think there is something wrong with your access code, please contact the Beanie Master to explain the problem.

I entered my code and got an error message

You will receive an error message if you tried entering an old access code when you already have a newer one saved in your account. This is because the secret access codes are backwards-compatible, which means that new codes give you access to all the old games too. So for example if you buy a Beanie Kid in December 2008, the code will also unlock access to all previous access code games from March to November 2008. So if you get this message it just means you already have access to the latest games.

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Make sure you read all the instructions and terms & conditions

Each competition will have different instructions to enter. Make sure you read & follow ALL the instructions before entering, otherwise your entry may not be accepted. Please also make sure you have read and agree to the terms & conditions for each competition - these can be found at the very bottom of each competition page.

Some of the competitions are members only

You can check if a competition is for members only at this page. If the competition has the words "MEMBERS ONLY" written across the top, then it means you must be a Beanie Kids Fan Club member to enter and you must also be logged in to the website.

I sent in a photo for the Celebrity Competition but it's not on the website!

If you sent in a Celebrity photo and it has not appeared on the website, it could be because of one or more of the following reasons:

• the photo must contain ALL the following: a celebrity; a beanie kid fan; & a beanie kid
• the celebrity must be nationally recognizable and NOT a fictional character
• if it is a digital photo, it must be less than 500KB in file size
• you can only win once, after one of your photos is in the gallery you can't win again
• please be patient, we receive many photos and it takes a long time to check them all!

I sent in a photo for the Collector's Corner Gallery but it's not on the website!

If you sent in a Collector's Corner photo and it has not appeared on the website, it could be because of one or more of the following reasons:

• if it is a digital photo, it must be less than 500KB in file size
• please be patient, we receive many photos and it takes a long time to check them all!

My Collector's Corner photo is on the website but I did not receive a prize?

In the instructions for this competition it does not say that you will win a prize if your photo appears on the website. You will only receive a prize if we publish your photo in one of our Beanie publications, such as our Beanie Kid Collector's Guide.

Collector's Guide Competitions

If you have any questions or problems about a Beanie Kids competition that appeared in the Collector's Guide, please contact the Beanie Master about this - you can contact the Beanie Master from this page. This Help Page is only for competitions from the website.

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The BK Forum & BK Blog are separate from the main website. If you are having problems with the either of these we recommend you to send a forum message to the Beanie Master or one of our friendly forum Moderators (you must already be a BK Fan Club member and signed into the forum to send a forum message).

We have created a special section in the BK Forum called Website Problems & Help, where you can ask your website & computer questions so that members can help each other out. Click here to go there now.

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The details of a Beanie Kid on the website is different from the details on the tag

Sometimes we make mistakes adding the Beanie Kids to the website. So if you notice that the details of a Beanie Kid on the website is different from the details on your tag (e.g. the birthdate or gender is wrong) then please contact the Beanie Master and let him know - click here to contact him. We will investigate and fix the mistake as quickly as possible.

I found a spelling mistake or other mistake

Sometimes you might find a spelling mistake on the website, or there may be another problem such as a link or button doesn't work. If you notice any mistake or problem you can always contact the Beanie Master to let him know - you can contact him from this page. We always appreciate people letting us know about website mistakes so we can fix them! We have also created a special topic on the BK Forum for reporting errors that you might find useful - click here to visit this topic now.

There is a problem with one of the Beanie Kids games

If you think you have found a problem in one of the Beanie Kids games, please contact the Beanie Master so he can get the problem fixed - you can contact him from this page. Please make sure you have read the game instructions first before contacting us.

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If you are still unable to solve your problem or are having a problem that's not mentioned here, please contact the Beanie Master and he will do his best to fix the problem. You can contact him from this page.

You might also want to check out the Beanie Kids FAQ's page for other common website questions and answers. Or visit our Sitemap if you are having trouble finding something on the website.

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