Skansen Beanie Kids - 2010 Redemption Program FAQ's

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2010 Redemption Program FAQ's

Here you will find the most frequently asked questions the Beanie Master gets about this year's Online Redemption Program.

Frequently Asked Questions

Q. I don't understand this year's redemption program?

A. All the details you need to know about this year's program can be found here

Q. I cannot find the Terms & Conditions. Where are they?

A. The terms & conditions for this year’s redemption program can be found here at the bottom of the page.

Q. My sticker number says it is an 'invalid number' when I type it in?

A. We recommend if your number does not work the first time, try typing it in again. Remember that numbers 0 and 1 can look the same as letters O or I, so try both. Please double check your number and try again.

Q. How many stamps do I need to redeem a free bear?

A. This year's redemption program has 7 bears. You will need to collect 6 stamps to collect each bear, and after collecting the first 6 bears you only need 4 more to get the special Mysterious Garden Fairy. Refer to the table below:

Redemption Bear Stamps Needed

Baby Bluebell 6

Baby Gerbera 12

Baby Poppy 18

Baby Forget Me Not 24

Baby Rose 30

Baby Frangipani 36

Mysterious Fairy 40

Q. Why do I need to pay $6.95 for Postage & Handling?

A. The $6.95 postage and handling fee covers the cost of posting the bears around Australia, and also includes 1 tag protector attached per bear.
The postage and handling fee applies to all bears in the program including the Mysterious Fairy.

Q. Why does postage cost more than the 2009 redemption program?

A. Due to the increased costs of postage this year and increased banking fees to process orders, we could not avoid increasing the price from $6.00 to $6.95 per bear. However we now also include a free tag protector with each bear.

Q. What payment options are available for my Postage & Handling fee?

A. There are three options available to pay for your bear delivery, they are:

'Buy Now' (Credit Card/ PayPal)
'Money Order' (or Cheque)
'Wait & Pay Later'

'Buy Now' option is the best option to choose if you want to receive your bear quickly. To use this method you will need to a Credit Card or PayPal account and will be able to pay for your $6.95 postage fee immediately. You can expect to receive your bear within 1-2 weeks paying by this option

'Money Order or Cheque' option should only be selected when you do not have a credit card or PayPal account available. This will require you to post in a printed confirmation along with a money order or cheque for the $6.95 postage fee. Your bear will not be sent until your money order or cheque has been received and verified, so you can expect to receive your bear within 3-4 weeks paying by this option.

'Wait & Pay Later' option allows you to wait and redeem the Full Set of redemption bears at the same time. The postage fee is discounted to $36.95 total to receive all 7 bears at once. There are some rules for using this payment option you must be aware of, please click here

Note: with all payment options, please make sure you have your parents or guardians permission first.

Q. I accidently chose the wrong payment method for postage & handling, can I change it?

A. Once a payment method has been chosen it CANNOT BE UNDONE. This is why it is extremely important that you please get your parents or guardians approval first before choosing a payment method. If you are unsure please contact Skansen Customer Service to find out which payment method is right for you.

Q. Why can't I choose my own bear to redeem?

A. This year you must collect the bears in order. Each of this year's redemption bears are part of a special story. Each bear has a letter which creates the name of the very last bear in the collection - the Mysterious Garden Fairy. To complete the story and collect the letters you have to collect the bears in order.
Also, this means that each new bear you collect in the set will be more valuable than the last. So a full set of this years redemption bears will naturally be more valuable than a full set was during previous years.

Q. After you get six sticker codes there is a picture of a Flower Baby - is that the one you have to get or can you choose?

A. Please see the answer to the previous question. This year you cannot choose your bear. They must be collected in order.

Q. Why is the Redemption Program using PayPal?

A. The reason we are using PayPal for online payments is because it is one of the safest and easiest ways to pay online. You can pay with credit card or with your PayPal account. Having a PayPal account also offers free buyers insurance.

Q. What if I don't have a PayPal account?

A. If you want to pay by credit card but don't use PayPal that is fine. When you click the "Pay Now" button you should automatically be taken to a page where you can enter your credit card details. BUT if for some reason you get taken to the PayPal login page by mistake, all you have to do is click the link that says "Continue" on the left and you will be taken to the credit card payment page.

Q. I have a PayPal account but I cannot pay using my bank account?

A. Although if you have a PayPal account it allows you to pay with your bank account too, some bank accounts are known as 'echeque' and cannot be accepted. The reason we could not accept echeque is because the payments are not received immediately. If you want to pay by this option we recommend you deposit the money into your PayPal account first, and then pay using your PayPal balance.

Q. Will my redemption bear be protected in the post?

A. Each redemption bear we sent is packaged carefully before it is sent to you. For extra protection this year, we are including 1 free tag protector per bear at no extra charge. The tag protector will already be protecting the tag when it arrives to you.

Q. I am a boy but this year there is no redemption designs for me?

A. Not true, the redemption program this year has been designed for collectors. It should not matter to collectors that the designs are about flowers and fairies.

Q. I am having trouble joining or signing-in to the Beanie Kids website?

A. Please check out the Beanie Kids Help Centre for solutions to the most common problems you might encounter when joining or signing-in on the website. Visit the Help Centre

Q. I have lost my Redemption Flyer I got from my store. Can you send me another one?

A. You can download the flyer for this year’s redemption program right here

Q. Should I buy sticker numbers for sale on eBay.com.au?

You may have noticed that some people are selling their sticker numbers on eBay. We strongly recommend you do not buy these sticker numbers because it is unlikely they will work. Any sticker numbers detected on eBay are usually cancelled and you will not be able to use them.

Q. I got this error when entering my sticker number: ERROR! there was an error communicating with the database?

A. You might see the following error when adding a sticker number to your passport: "ERROR! there was an error communicating with the database. Please try again later, or if the problem continues then contact us". This error happens when there is lots of people on the site accessing their passport at the same time. If you get this error please wait a few minutes and try again or try later.

Features & Benefits

The 2010 Redemption Program has many benefits over previous year's programs. Here are just a few of the reasons why you should be a part of it:

Faster rewards on your Beanie Kids purchases: In the 2010 program you only need to collect 6 Beanie Kids to redeem your redemption bears (in 2009 you had to collect 8)
Unique Beanie Kids Designs: The 2010 redemption bears are not available for retail sale.
Keep track of your progress: with the online passport, you can instantly see how many stamps you need to get your next free bear.
Track your orders: You can also review the progress of your orders (via the Claims section of your virtual passport) allowing you to check on the status of your free bear to see when it gets posted!

If you can't see the answer to your question why not email the Beanie Master directly at beaniemaster@beaniekids.com